Service Quality Target | Nanyang Language and Business School

Service Quality Target

For continual improvement, we have a comprehensive student support service quality target, as shown in the following table:

Item	Response Time
Course Refund Request	7 working days
Level Transfer Request	4 weeks
Course Transfer Request	4 weeks
Course Withdrawal Request	4 weeks
Leave Application	3 working days (non-Student’s Pass holder) 3 working days (Student’s Pass holder)
Feedback and Complaints	3 weeks
Examination Results Release (Interim)	14 working days