Service Quality Target | Nanyang Language and Business School

Service Quality Target

Item	Respond Time
Course Refund Request	7 working days
Level Transfer Request	14 working days
Course Transfer Request	22 working days
Course Withdrawal Request	22 working days
Leave Application	5 working days (non-Student’s Pass holder) 3 working days (Student’s Pass holder)
Feedback and Complaints	14 working days
Examination Results Release (Interim)	14 working days
Examination Appeal	7 working days